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Our support team is here to help

Thank you for partnering with Curv!

Our intuitive POS system makes it easy for you to manage your restaurant’s operations and enhance your customers’ experience.

For an even smoother onboarding process, we’ve put together videos to walk you through using CURV.

Set Up

How to login to CURV POS CURV Full- Service Restaurant Installation & Set up CURV Quick Service Restaurant Installation & Set up CURV Restaurant Lite Installation & Set up Cash Drawer Installation & Set up Receipt Printer Installation & Set up Kitchen Printer Installation & Set up PAX E800 Installation & Set up A920 Installation & Set up How to add, view & edit locations AMP Bridge Installation & Set up CURV Connect

Reports

How to view reports Sales   Sales by product Employee   Employee Tips   Employee Shifts   Employee Hours   Hourly Labor Cost Discount report DoorDash Delivery Customers
setup

Orders

Open Orders
How to Open and Close Orders How to view open orders How to merge orders How to transfer order Applying Discounts
Paid Orders
How to view paid orders
Rejected Orders
Canceling/Rejecting Orders
Start Order Options
Dine in Take Out Pick Up Delivery
Viewing Orders Page
Viewing Orders Page
Payments
Payments
setup

Online Deliveries

Online Deliveries - Front End
Accepting Online Orders Rejecting an Online Order
Online Deliveries - Back end
Online Order Menu Details Placing an Online Order Accepting Orders Rejecting Orders
setup

Menu

Menu - Back End
How to create a menu schedule How to create a food Category How to create sides within a food category How to create a menu item How to add customizations to menu items
Pizza Module
How to creat Pizza sizes How to create Pizza Options How to Create Pizza toppings
setup

Employee

Menu - Back End
Clocking in & out Switching Employees How to change your pin How to edit a completed shift | Admin Claiming Tips
Menu - Back End
How to login CURV Web How to add an employee How employees can change their own pin How to add a role Permission Details List Shifts
setup

Customers

Menu - Back End
How to add a customer How to edit an existing customer How to search/ view customers How to download your customer list
setup

Payments

Menu - Front End
How to Tip Out How to Void How to refund How to reprint receipt How to adjust tips
setup

Settings

Menu - Back End
Company
How to view and edit Locations How to add a new location
Tip and Tax
How to add/ edit a tax rate How to edit tip rates

Pricing and Discounts

How to add pricing How to create discount rates How to add/ edit a tax rate
Printing
Creating/ assigning printer stations
Default Messages
Creating Order Rejection Reasons Creating Payout Reasons Creating SMS Messages Creating Table Statuses
Shift Settings
General Settings
Menu - Front End
Changing Locations Setting up a printer Obtaining a MAC Address Online ordering Time out Ordering   Skip Dine in Form   Leave Ordering Page After Send   Leave Page after Fire   Turn off Customer Screen
setup

Cash Management

Menu - Front End
Active Drawer Cash Drawer Summary Cash Drawer Details Close Out Day Z & X Report
setup

Table Management

Menu - Front End
How to view tables on POS Seating Customers Changing Table Statuses Reserving Tables Merging Tables Using Waitlist
Menu - Back End
Viewing tables Creating a floor plan Creating Table Statuses
setup

Stock

Stock Web Stock APP

FAQ Guide



General Inquiries



How much does CURV cost?

For pricing, please call our sales department at (203) 572-5867.

Do you have a support line?

Yes- We have 24/7 support ready to take your call. You can reach us at (877) 203-6624or email into support@curvpos.com.



Software



Can I use any 3rd Party delivery services with CURV online ordering?

Yes, for example, we offer online ordering sites that integrate Dash Drive which uses the same driver network as Door Dash without the commissions.

Do I need to continually refresh the CURV “Kitchen” page to receive new order alerts?

No, the CURV Kitchen screen automatically refreshes every 20 seconds, so there is no need to manually refresh the page.

How will I know when an order comes in?

An order receipt will be automatically printed from the kitchen printer when an order is placed. The kitchen just needs to accept the order in the system, so the customer knows it was received.

How will my customers know when their order is ready?

Customers receive updates in real time, including when their order is being prepared, when it is ready and when it is delivered.

How do I set up my menu on the website?

Menus can be set up by CURV Support members (For a small fee) or you can call our support line (877) 203-6624 and we will guide you in creating it yourself. You may also access the Support page above and select the Menu section for step by step instructions.

Do I have to set up my own menu?

CURV support can set up your menu for you.

What happens if I run out of a menu item?

You can mark the item out of stock through your CURV portal. To access stock select the Stock ICON on the navigation bar, depicted as a clipboard. This stock page is used to keep track of all the items you sell. Items can be added or removed from the stock by selecting the + and – Buttons. Items that have 0 stock or less will be marked out of stock on the ordering page.

Can I track all orders that were placed for the day?

Yes! All your orders will be saved in the Archived tab.

Why are my sales not being recorded under my employee profile?

Users must use a PIN to log into their account before taking actions on the POS to track sales by the employee.

Why is my VOID not going through?

Possible Solutions:

  • All VOID and Refunds must be issued in the same manner and on the same device the sale was ran on.
  • Cash Transactions are not Valid for VOID. Cash returns must be issued as a Refund.
  • VOID can only be issued the same day before the Batch has settled.

Why are my menu schedules not showing up on the POS?

Menu Schedules will only appear on the POS ordering page when menu items and categories are attached to the schedule.

Why are my Tip options all zero?

Make sure the "Starting at" Amount for Tips is set. The set amounts should be below the total amount of the order.

How do I update my employee’s hours?

Once you are logged into the POS Select “Employee” from the left hand navigation bar. Select the correct employee from the list and select “view shifts from”. Enter the shift you want to modify. Once you have entered the new shift details Select “Submit”.

How do I pull reporting?

We have many reports available in the CURV software. For specific report requests please reference the Support section of our website above and Select Reports.

How do I edit the table layout and add new rooms?

Please reference the Support section of our website under Table Managment above for detailed instructions on this topic.



Hardware



Can I use my own Printer or Tablet?

Yes, CURV online ordering can work with any Android tablet. CURV is compatible with many models of EPSON or STAR receipt printers.

Why are the receipts not printing?

Possible Solutions:

  • Make sure there is a printer attached to the POS device.
  • Make sure the printer is plugged in.
  • Open printer lid and pull a small amount of paper out, close the lid and try again. This can solve most "paper Jam" issues.
  • Make sure the internet is connected.
  • Make sure all wire connections are secure.

How do I get the Cash Drawer to pop open?

Possible Solutions:

  • Make sure the cash drawer is plugged into the correct port. Each end of the wire is labeled (Printer and Cash Drawer). Make sure it is plugged in going in the correct direction.
  • The drawer must be checked off as a cash drawer with a name and starting balance.
  • The drawer must physically be plugged into the Printer (or E800 Machine) to “Pop” open automatically. That printer needs to be set up as the “Receipt Printer” on the Settings Page.
  • Each Device will have their own cash drawer. We recommend all cash payments be handled on one device.

How do I get my card reader to work?

Possible Solutions:

  • If you are not using a secondary screen, make sure you have the “Use Second Screen” function turned off on the Settings Page. (Settings-> Ordering-> Use Second Screen-> off)
  • If you are using a secondary screen with your set up, make sure you are using it to process transactions. This should be the screen facing the customer. Tips should be entered for card payments BEFORE the card is entered.



Payment Processing



How do I get paid for my sales?

Credit card batches that are created before 5:45 pm EST are deposited into your bank account the next business day. If you batch after that time, you will receive funds the following business day.