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Voiding Sales

Front End


Sales can be voided for Card Transaction placed on the Terminals. Manually Entered Sales (Keyed entry) Card must be refunded, not voided. The Void must be issued on the same Payment terminal the sale was issued.

Navigate to the Order History Page a find the Actions Drop Down


Select “Void” as an Option on the drop down


Once selected The Void Card Present Payments Pop up will appear.

  • Select a Reason for the Void from the Drop Down
  • Add a description to the payment. This input field had minimum entry of 5 digits.


Select the “Void” Button to Finish the transaction.


If a Void is issued on an incorrect machine, and error will appear, see image below. This error indicated the void was issued on a tablet without a card reader.