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Orders: Open Orders

How to open orders and close orders

Front End

Opening and Closing orders is the process by which orders are placed, sent to the back of house, and paid for.

How to Open/ Start an Order

1.

After you log in to the CURV POS, click “Start Order.”

2.

Select the kind of order your customer would like. You can choose from :

  • Dine In 
  • Take out 
  • Pick Up
  • Delivery

 

For this example, we chose “Take Out.” For more information on order types, CLICK HERE

3.

To start the order, enter the “Customer Name.” Once complete, click “Add Order” at the bottom of the screen.

4.

The menu screen will pop-up with all the menu categories and options for your restaurant. Select the menu item that your customer wants. In this example, the customer wants a cup of coffee.

5.

You may further customize the order based on the Menu Item Customizations customer’s preference. These Customizations are defined by a “group” name. Such as Choose a Size, Creamer, Sweetener, and Syrup. To move across customization groups, tap the group name and view the different options.

6.

Menu Item Customizations with a + on the bottom right of the box can be modified with a long touch. When touched a pop up will appear were users can add multiple of their requested customization. ( These customization must have been set with a quantity on the backend portal see menu item set up for more info).

7.

Once the menu item is customized, click “Add to Order.”

How to Close the Order

1.

After adding the item to the menu, you can select one of the options at the bottom of the screen:

  • Update: This option allows you to make updates to the order.
  • Send: This option will send the order to the kitchen.
  • Open Item: This button will allow you to add a custom item or an item not on your menu.
  • Cancel: This option will cancel the order.
  • Pay: This option will open the payment screen to process the order.


In this example, click “Pay” to complete the order.

2.

Clicking on “Pay” will prompt you to choose the payment method:

  • Cash: This option allows the customer to pay by cash.
  • Credit Card: This option allows the customer to pay by credit card.
  • Manual Entry: This option allows you to manually enter payment details.

3.

Select the payment method the customer would like to use. After the order is processed, click ”Paid Orders” to view the details of all the orders processed by the business. See Payment Details here.

4.

To view a specific order, find the order number in the list of orders and click “View Order.”

5.

This will prompt the system to display a dialog box with all the order details. You may print order details by clicking on the printer icon at the bottom.