CURV Users must PIN into their own account before all actions on the POS.

The Manager password is the current date in MM/DD/YYYY format Note: This feature can be disabled on the Transit app.

here are a few reasons you cannot VOID a transaction
- All VOID and Refunds must be issued in the same manner and on the same device the sale was ran on.
- Cash Transactions are not Valid for VOID. Cash returns must be issued as a Refund.
- VOID can only be issued same day before the Batch has settled.

The setting password, is pax9876@@. This will be needed when connecting to Wi-Fi or confirming ethernet is connected.

Menu Schedules will only appear on the POS ordering page when there are menu items and categories attached to the schedule.

Make sure there is a printer attached to the POS device.

• Power open printer lid and pull a small amount of paper out, close the lid and try again. This can solve most "paper Jam" issues.
• Make sure internet is connected
• Make all wire connections are secure

• Make sure plugged into the correct port. See guide. Each end of the wire is labelled (Printer and Cash Drawer) make sure it is plugged into the correct direction.
• The associated Cash Drawer must be attached to a printer. That printer needs to be set up as the “receipt Printer” on the Settings Page. As a the “Receipt Printer” the Drawer must be Checked off as a Cash drawer with a name and starting balance.
• The Drawer must Physically plug onto the Printer (or E800 Machine) to “Pop” open automatically.
• Each Device will have their OWN CASH Drawer. We recommend all cash payments be handled on one device.

• If their transactions are not being processed, make sure they are using the secondary screen (Facing the customer.) Tips need to be entered for card payments before the card is entered.
• If they are not using the Secondary Screen, make sure they have the Use Second Screen function toggled off on the Settings Page. (Settings-> Ordering-> Use Second Screen-> off)
• Check the response on the Q20 Machine.
• Get a video of the decline.

If you cannot figure out the reason. Please attain the

• Order number
• Value of Order(How much they are trying to charge
• Type of Card (Visa/MC/Amex/Disc/JCB or Debit Card

Make sure there is a printer attached to the POS device.

• Power open printer lid and pull a small amount of paper out, close the lid and try again. This can solve most "paper Jam" issues.
• Make sure internet is connected
• Make all wire connections are secure

Make sure the "Starting at" Amount for Tips is set. The set amount should be below the total amount of the order.